On every call, our dedicated team handles the order following a customised script, specifically designed to meet your business needs. This script is defined in advance, to ensure that each order is clear, precise and in line with your internal processes. The human contact is trained to ensure a smooth, personalised customer experience, while gathering the information needed to complete the order or reservation.

This first step ensures that 100% of calls are handled effectively, and that key information is collected in a structured way.

Once the order has been received, it is immediately transferred via our system to the relevant teams, ensuring that the information is distributed quickly and securely. You have several options for receiving information: it can be printed directly on your printer (such as a ticket printer for the reception service) or sent by email to specific recipients.

For example, a table reservation can be sent directly to the reception ticket printer for instant follow-up, or the details of a takeaway order can be printed automatically on the kitchen printer. This flexibility allows you to tailor the receipt of orders to your needs, while simplifying the internal management of workflows to ensure fast, efficient processing.

Our solution is fully customisable, allowing you to tailor each step of the process to your specific needs. We work with you to define a unique workflow that matches your business requirements, whether it's taking orders, managing bookings, or tracking internal operations.

Whether you need to take a simple order or a complex process involving several departments, it is possible to configure specific scripts, data transfers adapted to each team (kitchen, reception service, etc.), and to choose the reception mode (print, email, or integration into your management tools). This customisation ensures that each order follows a procedure perfectly adapted to your operation, guaranteeing maximum efficiency and optimised customer satisfaction.

Our automated order-taking system is designed to be compatible with all the services we offer as part of our Solution 360 suite, including our virtual assistant and dedicated expert services. In this way, it can be integrated into the management processes we put in place for our customers, such as bookkeeping managed by our virtual accountants, or purchasing management via our virtual assistant dedicated to purchasing services.

This allows for the centralisation and automation of the receipt and transmission of orders, while ensuring synchronisation with the various management services that we operate for you. This compatibility offers you the flexibility to integrate our solutions into your overall workflow, whether it concerns accounting management, purchasing, or inventory management. Of course, complete integration requires a customised process tailored to your specific needs, ensuring optimised and bespoke management.

The trust of your contact is our priority. We comply with the strictest security standards, ensuring that all information remains confidential and protected.

Our solution doesn't just handle standard orders: it also takes account of urgent or special requirements. We ensure that critical calls are immediately identified and prioritised. In the event of an emergency, our systems are designed to route urgent requests directly to the relevant teams or managers, ensuring a fast and efficient response.

Whether it's a last-minute change, a one-off request or an urgent situation, you can count on us to manage it properly, giving you and your contacts complete peace of mind. We ensure that every situation is handled appropriately and without delay, according to your specific processes.